Terms & Conditions

“Guest” means the person making the booking, including all members of the traveling party and their agents.
“Services” means accommodation, meals, transfers, experiences, and ancillary services provided by The Alexander Estate.
“Estate” refers to both The Alexander Manor House and Vineyard Villa, operated by Cape Point Accommodation (Pty) Ltd.
“Peak Season” refers to stays between 01 January–28 February and 15 December–31 December.

2.1 Reservation Process

All bookings must be submitted in writing via reservations@thealexanderestate.com. Provisional bookings are valid for 7 calendar days.

2.2 Deposits

A 20% non-refundable deposit is required to confirm the booking within 7 days of invoice.

2.3 Balance of Payment

The remaining 80% is due no later than 60 days prior to arrival. For bookings made within 60 days, full payment is required immediately.

2.4 Extras

On-site payments for additional services (e.g., spa, bar, transport) may be settled with Visa or Mastercard.

2.5 Non-Payment

Failure to pay within the required timeframes may result in automatic cancellation of your reservation.

All cancellations must be received in writing. The following cancellation fees apply:

• More than 60 days before arrival: 20%
• 31–60 days before arrival: 50%
• 30 days or fewer: 100%
• No-shows and Peak Season cancellations are charged in full

Refunds (if applicable) will be processed within 10 business days, less any transaction fees and exchange differences.

• Check-in: From 14h00
• Check-out: By 11h00

Early arrivals and late departures may use the spa shower and relaxation facilities. Suites are not guaranteed before 14h00.

The Alexander Estate is an adults-only property. No guests under the age of 16 years are permitted. All guests aged 16 and over are charged at full rate.

All rates:

• Are quoted in South African Rands (ZAR)
• Include 15% VAT and the required tourism levy
• Are subject to change without prior notice unless confirmed with a deposit

6.1 Included in your stay:

• Daily breakfast in the Limelight Lounge or in-suite
• Daily sunset cocktails, gin trolley & canapés at 17h00
• One wine pairing with oysters per guest per stay
• One mini high tea per guest per stay (24-hour notice)
• Shared transfers to/from airport (for stays of 3 nights or more)
• Daily shuttle to and from the V&A Waterfront
• Complimentary minibar with local delicacies
• High-speed Wi-Fi across the estate
• Use of spa, pool, gym, laundry, and 24-hour guest pantry

6.2 Excluded:

• Lunch and dinner
• Spa treatments and purchases
• Premium bar beverages
• Private airport transfers (or for stays <3 nights)
• Tours, excursions, and curated experiences
• Travel insurance, gratuities, dry cleaning

• Shared airport transfers (min. 2 pax) are available at R900 per person.
• Private transfers and excursions are available on request.
• Transfers outside standard hours must be pre-arranged and may incur a surcharge.

• Guests stay at their own risk.
• The Alexander Estate is not responsible for loss, damage, theft, delay, injury, illness, or cancellation due to circumstances beyond our control (force majeure).
• Travel insurance is strongly recommended to cover unexpected events, cancellations, and medical needs.
• Guests must complete an indemnity form upon check-in.
• Guests are expected to follow all estate guidelines and safety instructions. Failure to comply may result in eviction without refund.

We respect and protect your personal data in accordance with POPIA. Information is used solely for processing bookings and delivering services. It will not be shared with third parties except as required by law. Please refer to our Privacy Policy.

• Any complaints must be raised directly with estate management during your stay to allow opportunity for resolution.
• Unresolved matters may be referred to the Consumer Goods & Services Ombud (CGSO) or the courts of the Republic of South Africa, which shall have exclusive jurisdiction.

• These Terms are governed by South African law.
• No amendments to these Terms shall be valid unless made in writing and signed by both parties.
• If any provision is deemed unenforceable, the remainder shall remain valid and enforceable.

The Alexander Estate
Silvermine Road, Noordhoek, Cape Town, South Africa
reservations@thealexanderestate.com | ☎ +27 73 236 3229
www.thealexanderestate.com